A certified Master Black Belt, Speaker, Certified Lean Practitioner, Certified Business Process Modelling, Certified coach 5 S, COPQ Practitioner, Certified Examiner & Jury for QIMPRO Convention and Quality Awards, TQM Facilitator for creating continuous Improvement , drive cross functional process thinking, achieve business results through impactful projects, install relevant creative practices to create sustainable workplace capability and mentor Innovation and Digitization program (Robotics, Artificial Intelligence, Re imagining business initiatives and interventions), drive Net Promoter Survey and Score and work on Customer Database. Now at Insurance leading Quality Assurance & Process Improvement and driving Excellence, Innovation, Digitization, Project Management, Business Process Management and creative Workplace Practices with holistic total Quality thinking towards making a World Class Organization.